Florist Intern at The Savoy Hotel

AccorHotel • London, England, United Kingdom • 1w ago

Company Description

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
HR in Hospitality Awards 2025:
- 🏆 Excellence in Employee Experience
- 🏆 HR Team of the Year
- 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
Institute of Hospitality Awards 2025
- 🏆 Talent Development Team of the Year

Job Description

Job Title: Florist Intern

Department: Florist at The Savoy

Inspired and supported by: Creative Floral Design Manager

Temporary Work: 5th of October 2026 to 8th of January 2027

Salary: Minimum wage + service charge

Your purpose will be:

To be responsible for exceeding our guest expectations on a day-to-day basis within our Florist department.

Assisting with daily tasks with retail shop, workroom, online orders and guest communication

You will be accountable for:

To ensure the flower shop and department meets the hotel brand & 5-star luxury standards.

To ensure all guest flower requests are met with professional service.

To take ownership of any guest request encountered to completion.

To prepare all guest order requests as a priority and deliver to guest rooms.

To ensure display stands are up to standard daily including pricing in flower shop.

To assist with our guest orders as direct contact in a polite and helpful manner with genuine interest

To ensure guests are charged through our POS system.

To ensure all guest requests have a trace, alert and preference on profile updated.

To be passionate, creative and encourage all upsell and revenue opportunities.

To ensure stock levels are maintained, organised and monitored.

To assist Savoy Flowers Team with adhoc duties as required, especially at peak times

To work in a clean and tidy manner, clearing away things you are no longer using.

Keep the floors clean and dry to avoid any slips or falls.

To maintain and clean retail areas in the shop

To maintain amicable and co-operative working relations with other departments.

To comply with all Food Hygiene and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.

Act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises.

To carry out additional tasks as instructed and by reasonable request from the leadership team.

Adhere to all Savoy policies and procedures as outlined by the hotel.

Be an active colleague of the Savoy team in our mission of ‘Turning Moments into Memories’ for our guests.

Qualifications

What you will need to do in this role?

1 year experience in Luxury London Retail or Hospitality Industry.

Outstanding communication skills, both written & verbal.

A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.

Enthusiastic and positive personality with the ability to build trusting relationships with others.

Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.

Applicable job related skills as per Accountable Duties

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.